Privacy Policy

This Privacy Policy describes how Pulsewise (ABN 82 681 365 983) ("we", "us", or "our") collects, uses, and protects your personal information when you use the Pulsewise website, application, and associated services (the "Service").

We are committed to protecting your privacy and handling your data in an open and transparent manner. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you provide

When you create an account or use the Service, we may collect:

• Your name and email address
• Your company or organization name
• Your phone number (optional)
• Billing and payment information (processed securely by Stripe)
• The URLs and domains you add for monitoring
• Communications you send to us (support emails, feedback)

Information collected automatically

When you use the Service, we automatically collect:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source
• Log data including access times and error logs

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process your transactions and manage your subscription
• Send you monitoring alerts and notifications you have configured
• Send you account-related communications (trial reminders, billing notices)
• Respond to your support requests and inquiries
• Improve, personalize, and expand the Service
• Understand and analyze usage trends and preferences
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. Payment Processing

We use Stripe as our payment processor. When you provide payment information, it is sent directly to Stripe and is not stored on our servers. Stripe's use of your personal information is governed by their Privacy Policy.

We only store a reference to your Stripe customer account, your payment method type, and the last four digits of your card for display purposes in your billing settings.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: We share data with trusted third-party services that help us operate the Service (e.g., Stripe for payments, email delivery providers for notifications)
• Legal requirements: We may disclose your information if required to do so by law, or in response to valid requests by public authorities
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction
• With your consent: We may share your information for any other purpose with your explicit consent

5. Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security audits and updates
• Access controls limiting who can view your data
• Secure password hashing

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. Monitoring data (uptime checks, performance metrics, DNS records, etc.) is retained for the duration of your active account.

When you close your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain certain information for legal, tax, or accounting purposes.

7. Cookies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how you use the Service. Cookies are small data files stored on your device.

We use the following types of cookies:

• Essential cookies: Required for the Service to function (e.g., authentication session cookies)
• Analytics cookies: Help us understand how visitors interact with the Service so we can improve it

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, some parts of the Service may not function properly.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data we hold about you
• Right to correction: You can request that we correct any inaccurate or incomplete personal data
• Right to deletion: You can request that we delete your personal data, subject to certain legal exceptions
• Right to object: You can object to the processing of your personal data for certain purposes
• Right to data portability: You can request that we provide your data in a structured, commonly used, machine-readable format
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. Australian Privacy Act

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). If you are an Australian resident, you have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Australia, including countries where our service providers operate. We ensure that appropriate safeguards are in place to protect your personal data in accordance with this Privacy Policy and applicable data protection laws.

11. Third-Party Links

The Service may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policy of every site you visit.

12. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date above. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: